The shipping times are indicated for the respective product. Occasionally there may be longer processing times.The shipping label is printed as soon as the shoe is in stock and being processed. (We use the label to determine the correct shoe design and size). This means that from here on the shoe is in processing and has been assigned to one of our shoe designers.All packages are shipped insured, you will receive the shipping number via email.
We guarantee a 100% free revision for all incorrect or incomplete orders made on our behalf.Due to the customised nature of our shoes, they are not returnable. However, clothing and accessories can be returned or exchanged. (Please see our cancellation policy and fill out the return form and enclose it with your order).
Please contact customer service if you have any questions:
support@lowheels.de